Shipping policy

Shipping Policy

Thank you for shopping with ONEMAYX.
We are committed to delivering your order as safely and efficiently as possible. Please read our shipping policy carefully before placing an order.

1. Order Processing Time

Most of our products are made to order unless otherwise stated.

  • Processing time is typically 10–14 business days
  • Processing time does not include shipping time
  • During peak seasons, holidays, or promotional periods, processing may take longer than usual

Once your order has been completed and dispatched, you will receive a shipping confirmation email with tracking information.

2. Shipping Method

We usually ship orders via EMS air shipping.

EMS is an international postal express service that provides reliable delivery for most destinations worldwide. Shipping availability may vary depending on the destination country or region.

3. Estimated Shipping Time

Estimated shipping times may vary depending on destination, customs clearance, and local delivery conditions.

Typical delivery times after dispatch are:

  • United States: 7–15 business days
  • Europe: 7–18 business days
  • United Kingdom: 7–15 business days
  • Canada / Australia / Other regions: 8–20 business days

Please note that these are estimated delivery times only and are not guaranteed.

4. Shipping Destinations

We currently ship to most international destinations.
If you are unsure whether we can ship to your country, please contact us before placing your order.

5. Shipping Fees

Shipping fees are calculated at checkout based on the destination and order details.

In some cases, we may offer free shipping promotions. Any such offers will be clearly stated on the website.

6. Customs Duties, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, VAT, or handling fees imposed by the destination country.

Option A: If you are not offering DDP These charges are the responsibility of the customer. ONEMAYX is not responsible for delays or additional costs caused by customs clearance.

Option B: If you are offering DDP For selected countries or regions, duties and taxes may be included in the total price at checkout. If applicable, this will be clearly indicated before payment.

7. Tracking Information

Once your order has been shipped, tracking information will be sent to your email address.
Please allow some time for the tracking status to update after dispatch.

8. Shipping Delays

While we do our best to ensure timely delivery, delays may occur due to:

  • customs inspections
  • weather conditions
  • airline or logistics disruptions
  • local postal service delays
  • incorrect or incomplete shipping information

ONEMAYX is not liable for delays caused by carriers, customs, or other factors beyond our control.

9. Incorrect Shipping Address

Please make sure your shipping address is complete and correct before placing your order.

If an order is returned due to an incorrect or incomplete address provided by the customer, the customer may be responsible for additional shipping charges for reshipment.

10. Damaged, Lost, or Missing Packages

If your package arrives damaged, or if you believe it has been lost in transit, please contact us within 3 days of delivery or the expected delivery date.

To help us resolve the issue, please provide:

  • your order number
  • clear photos of the package and product
  • any relevant shipping or delivery information

We will review the case and work with the shipping carrier to find a solution.

11. Split Shipments

In some cases, items from the same order may be shipped separately depending on product availability, packaging requirements, or production schedule.

12. Contact Us

If you have any questions about shipping, please contact us:

Email: [your email address]
Brand: ONEMAYX